We know. You don't have to tell us. Our summer registration wasn't very good. We did our best to accommodate all clients. We tried to create a system that was cost effective, however, being cost effective is good when the outcome serves clients in the best way possible. Our registration system did not do that.
Things have changed.
A few weeks ago, we have been trying out a new registration software program. I know. This is not a concern of yours. You simply want to register without delay and get your swimmer in the pool asap. It bothered us, though. We preach that we are committed to, "...unprecedented customer service." We were not living up to that commitment. The new registration system allows us to focus on the services we provide to you.
That said, you all have been incredibly patient and understanding as we started this business. For that, we thank you. A lot.
When you get a chance, check out our new registration system. You will not be disappointed. We now can offer sessions based on our swim levels and allow you to keep track of your information at any time with the Customer Portal.
Being reflective and honest about our practices is important to us. Hopefully, that translates to the best services you and your swimmer(s) deserve(s).
By the way, our Rec Swim Team starts Wednesday, 9/24/14. There are 10 spots left! You can actually see that when you register-a much better system.